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Delivery & Processing
Do You Offer Free Delivery
Can I request a specific delivery date?
How soon will my order be processed? 

Do you offer same day delivery?
Where do you deliver to?
Can I request a deliver by time?
I am sending my gift to a residence, what happens if the recipient is not available when the gift is delivered?
There was an error in the address I provided.  Can I change it?

Do you ship internationally or to Hawaii , Alaska, or Puerto Rico?
 Can I pick up my basket?
What Information is needed to place an order?
Where do you ship?


Service
Do you make custom baskets? 
What is the Difference between a custom basket and customizing my gift?
What form of payments do you accept?
Why do you charge sales tax?
What are your hours for toll free ordering?
Is the information I provide A Basket Wrap kept private?
I misplaced my receipt.  Can I have another emailed to me?

Delivery & Processing

I noticed that some gift basket companies offer free delivery, is your delivery service free? 
There is an old saying that "nothing is free" and that is the case with the companies that offer free gift basket delivery service.  Your delivery fees are normally included in your gift basket.  Therefore when you buy a $50.00 gift basket, the company really sell you a $40.00 gift basket and uses the $10.00 to cover your delivery charges.  Now, that is okay if you are told upfront, but most companies that offer this free service do not inform their customer of this practice. There are no hidden fees in our baskets.  You get what you pay for, in addition, our delivery fees are very comparable to other companies in the Denver Metro area.

Can I request a specific delivery date?
Yes, you can request a specific hand delivery date in our shopping cart.  If your gift will be shipped outside the state of CO, you will need to select an Expedited Delivery Method. We have 3-Day Express, 2-Day Express and Overnight delivery services available. Otherwise, all gifts that ship by Standard Delivery will arrival within a window of 5-7 business days.

How soon will my order arrive once its been placed?
Orders which  qualify for same day delivery are processed the same day and normally go out for delivery within 2-3 hours after the order is received.  All other orders for hand delivery are normally process the next business day.  Orders for shipping are processed within 2 business days. 

Do you offer same day delivery?
Yes, we offer same day delivery to the Denver & Boulder metro areas.  Most fruit baskets and all our cookie totes qualify for same day delivery as long as the order is received before 10am MST, M-F. 

Where do you deliver to?
We deliver to the Denver Metro area which includes the following cities: Denver, Aurora, Arvada, Greenwood Village, Lakewood, Englewood, Highlands Ranch, Littleton, Commerce City, Glendale, Centennial, Westminster, Northglenn, Thornton, Lone Tree, Ken Karl, Golden, Parker, Boulder, Brighton, Castle Rock, Louisville, Broomfield, Lafayette.

Can I pick up my basket?
We are a web based store and at this time do not have a storefront.   We offer affordable hand delivery to the Denver Metro area and nationwide shipping, saving you time and gas. 

Can I request a deliver by time?
You can request a deliver by 12 noon  for orders being hand delivered to the Denver Metro area.  There is an extra charge for this service and we must receive your order 2 business day prior to requested delivery date.  

What happens if the recipient is not available when the gift is delivered?
We leave 90% of our gift baskets when going to residential locations.  Our delivery courier will take the necessary steps to make sure the gift is placed in a discrete location.

This is my first time ordering a gift basket, what information is needed to place an order?
Please have the following information available to place an order: sender's information including name, billing address, credit card number, and telephone number. Recipient's information including name, address, and telephone number, and the message for the card. Messages should be anywhere between 1-3 sentences, if longer and to ensure accuracy, and the order is taken by phone,  the customer service representative will request the message to be emailed or faxed.   Please note, it is imperative that we have the recipient's telephone number.  

There was an error in the delivery address I provided.  Can I change it?
Yes, you can as long as the gift has not left for delivery or has not shipped.  To change a gift while in transit there is an additional cost. 

Do you ship internationally, or to Hawaii , Alaska, or Puerto Rico?
At this time we do not ship baskets internationally nor to Hawaii, Alaska or Puerto Rico. 

Where do you ship?
A Basket Wrap ships across town or  across the country.   You may opt to have your gift shipped to a business or residence. We do not ship to PO Boxes, hospitals, or hotels.  For more information regarding our shipping policy, click here.


Service
Do you make custom baskets?
A Basket Wrap specializes in custom gifts. We can customize one gift or 300 gifts.  Although not a personal shopper, we have an extensive amount of inventory to fit your budget & theme.  Starting prices for custom baskets are $75.00 and the sky is the limit!  Please call for custom multi-baskets orders. We have lower pricing for multi-gifting programs (20 or more gifts). Please speak with your gift consultant regarding your budget.


What is the Difference between a custom basket and customizing my gift?
The difference between customizing and custom baskets is quite simple. To customize a gift basket,  a customer can request that certain items are removed and replaced for another item of choice.  As long as the cost of the replaced item is the same, the basket price stays the same.  A customer cannot asked that items be removed from a gift to receive a lower cost. Requests to replace with more expensive items will result in a higher gift cost and the customer will be advised of the difference in cost at the time the order is placed.   A custom basket is when a customer wants a totally different gift basket than what is offered on our site, either for a special occasion or for a particular theme.   Custom basket may require that we purchase additional items for a particular gift.  We do not offer same day service for custom baskets which requires additional items to purchase. 

What do you accept as a form of payment?
We  accept  the following credit cards: MasterCard, Visa, Discover, & American Express. We also accept  PayPal as a method of payment.  Buyer must be registered with PayPal first before attempting to purchase.  We cannot accept checks or money orders as a payment for gift services. 

Why do you charge sales taxes?
We are obligated by law to collect sales tax for orders sent to states where we maintain a ‘substantial business presence.’ Currently sales tax is charged for any orders placed or sent to the state of Colorado


What are your hours for toll free customer service?
You may place your order at 1-866-833-5351, M-Th 9-5pm MSt, and Fridays from 9:00am-12pm MT (business hours are subject to change.)  Please have the following information available: For recipient - name, address, and telephone number. We will also ask you to provide your name, address, telephone number, credit card information, and credit card billing address.  

Is the information I provide A Basket Wrap kept private?
A Basket Wrap is committed to protecting the privacy of our customers. Our site uses your contact information (email address, telephone number, address, etc.) from the order form to process orders. Please read our privacy policy for more information. 

I misplaced my receipt.  Can I have another emailed to me?
Yes, simply contact us  with the buyers information, approximate date of order, and whether you called to place your order or placed it online  and we can regenerate a receipt for you.   Please note that we will only send a receipt to the email address given when the order was placed.

 

 

 

 

 



 

 
     

A Basket Wrap 
1-866-833-5351/Toll Free
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Prices and product availability subject to change without notice.