Delivery
& Processing
Do You Offer Free Delivery
Can I request a specific delivery date?
How soon will my order be processed?
Do
you offer same day delivery?
Where do you deliver to?
Can I request a deliver by time?
I am sending my gift to a residence, what happens
if the recipient is not available when the gift is delivered?
There was an error in the address I
provided. Can I change it?
Do
you ship internationally or to Hawaii , Alaska, or Puerto Rico?
Can
I pick up my basket?
What
Information is needed to place an order?
Where do
you ship?
Service
Do you make custom baskets?
What is the Difference between a custom basket and
customizing my gift?
What form of payments
do you accept?
Why do you charge
sales tax?
What are your hours
for toll free ordering?
Is the information
I provide A Basket Wrap kept private?
I
misplaced my receipt. Can I have another emailed to me?Delivery
& Processing
I
noticed that some gift basket companies offer free delivery, is your
delivery service free?
There
is an old saying that "nothing is free" and that is the
case with the companies that offer free gift basket delivery
service. Your
delivery fees are normally included in your gift basket.
Therefore when you buy a $50.00 gift basket, the company really sell you a $40.00 gift basket and uses the $10.00 to cover your
delivery charges. Now, that is okay if you are told upfront,
but most companies that offer this free service do not inform their
customer of this practice. There are no hidden fees in our
baskets. You get what you pay for, in addition, our delivery
fees are very comparable to other companies in the Denver Metro
area.
Can
I request a specific delivery date?
Yes,
you can request a specific hand delivery date in our shopping
cart. If your gift will be shipped outside the state of CO,
you will need to select an Expedited Delivery Method. We have 3-Day
Express, 2-Day Express and Overnight delivery services available.
Otherwise, all gifts that ship by Standard Delivery will arrival
within a window of 5-7 business days. How
soon will my order arrive once its been placed?
Orders
which qualify for same day delivery are processed the same day
and normally go out for delivery within 2-3 hours after the order is
received. All other orders for hand delivery are normally
process the next business day. Orders for shipping are
processed within 2 business days. Do
you offer same day delivery?
Yes,
we offer same day delivery to the Denver & Boulder metro
areas. Most fruit baskets and all our cookie totes qualify for
same day delivery as long as the order is received before 10am MST,
M-F. Where
do you deliver to?
We
deliver to the Denver Metro area which includes the following
cities: Denver,
Aurora, Arvada, Greenwood Village, Lakewood, Englewood, Highlands
Ranch, Littleton, Commerce City, Glendale, Centennial,
Westminster, Northglenn, Thornton, Lone Tree, Ken Karl, Golden,
Parker, Boulder, Brighton, Castle Rock, Louisville, Broomfield,
Lafayette. Can
I pick up my basket?
We are a web based store and at this time do not have a
storefront. We offer affordable hand delivery to the
Denver Metro area and nationwide shipping, saving you time and
gas. Can
I request a deliver by time?
You
can request a deliver by 12 noon for orders being hand
delivered to the Denver Metro area. There is an extra charge
for this service and we must receive your order 2 business day prior
to requested delivery date.
What
happens if the recipient is not available when the gift is
delivered?
We
leave 90% of our gift baskets when going to residential
locations. Our delivery courier will take the necessary steps
to make sure the gift is placed in a discrete location. This
is my first time ordering a gift basket, what information is needed
to place an order?
Please have the following information available to place an order:
sender's information including name, billing address, credit card
number, and telephone number. Recipient's information including
name, address, and telephone number, and the message for the card.
Messages should be anywhere between 1-3 sentences, if longer and to
ensure accuracy, and the order is taken by phone, the customer
service representative will request the message to be emailed or
faxed. Please note, it is imperative that we have the
recipient's telephone number.
There was an error in the delivery address I
provided. Can I change it?
Yes,
you can as long as the gift has not left for delivery or has not
shipped. To change a gift while in transit there is an
additional cost. Do
you ship internationally, or to Hawaii , Alaska, or Puerto Rico?
At
this time we do not ship baskets internationally nor to Hawaii,
Alaska or Puerto Rico.
Where
do you ship?
A
Basket Wrap ships across town or
across the country. You may opt to have your gift
shipped to a business or residence. We do not ship to PO Boxes,
hospitals, or hotels. For more information regarding our
shipping policy, click here.
Service
Do
you make custom baskets?
A
Basket Wrap specializes in custom gifts. We can customize one gift
or 300 gifts. Although not a personal shopper, we have an
extensive amount of inventory to fit your budget & theme.
Starting prices for custom baskets are $75.00 and the sky is the
limit! Please call for custom multi-baskets orders. We have
lower pricing for multi-gifting programs (20 or more gifts). Please
speak with your gift consultant regarding your budget.
What
is the Difference between a custom basket and customizing my gift?
The
difference between customizing and custom baskets is quite simple.
To customize a gift basket, a customer can request that
certain items are removed and replaced for another item of choice.
As long as the cost of the replaced item is the same, the basket
price stays the same. A customer cannot asked that items be
removed from a gift to receive a lower cost. Requests to replace
with more expensive items will result in a higher gift cost and the
customer will be advised of the difference in cost at the time the
order is placed. A custom basket is when a
customer wants a totally different gift basket than what is offered
on our site, either for a special occasion or for a particular
theme. Custom basket may require that we purchase
additional items for a particular gift. We do not offer same
day service for custom baskets which requires additional items to
purchase.
What
do you accept as a form of payment?
We
accept the following credit cards: MasterCard, Visa, Discover,
& American Express. We also accept PayPal as a method of
payment. Buyer must be registered with PayPal first before
attempting to purchase. We cannot accept checks or money
orders as a payment for gift services.
Why
do you charge sales taxes?
We
are obligated by law to collect sales tax for orders sent to states
where we maintain a ‘substantial business presence.’ Currently
sales tax is charged for any orders placed or sent to the state of
Colorado.
What
are your hours for toll free customer service?
You
may place your order at 1-866-833-5351, M-Th 9-5pm MSt, and Fridays
from 9:00am-12pm MT (business hours are subject to change.)
Please have the following information available: For recipient -
name, address, and telephone number. We will also ask you to provide
your name, address, telephone number, credit card information, and
credit card billing address.
Is
the information I provide A Basket Wrap kept private?
A
Basket Wrap is committed to protecting the privacy of our customers.
Our site uses your contact information (email address, telephone
number, address, etc.) from the order form to process orders. Please
read our privacy policy for more
information.
I
misplaced my receipt. Can I have another emailed to me?
Yes,
simply contact us with the buyers
information, approximate date of order, and whether you called to
place your order or placed it online and we can regenerate a
receipt for you. Please note that we will only send a
receipt to the email address given when the order was placed.
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